Order Cancellation

Orders are final once payment has been made. Genroc does not allow cancellations once an order is placed and confirmed.

 

Refunds and Returns

Genroc generally does not offer refunds or accept returns unless a product is damaged during shipping. In the event of receiving a damaged product, please contact us immediately to arrange a return.

 

Sale Items

Items purchased on sale are final and are not eligible for refunds.

 

Shipping Returns

Customers are responsible for the cost of shipping returns. Prior to returning any items, it is mandatory to consult with our internal team. Please reach out via email at info@genroc.com.au for appropriate guidance.

 

Product Return Condition

For a return to be accepted, the product must be unopened and unused. Items not meeting these conditions will not be eligible for a return or refund.

 

Refund Processing

Refund processing may take between 7 to 14 business days after the return has been approved and received. Refunds will be deposited directly into the bank account used for the purchase.

 

Policy Updates

Please note that this policy may be updated periodically. Customers are advised to review the policy regularly to stay informed of any changes.

 

Contact Information

For any inquiries regarding your order or our return policy, please contact our customer support team via email at info@genroc.com.au.